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#1 PRODUCT EXCELLENCE GUARANTEE
Every product you buy from Willow Worx must be free of defects or you may return it immediately. |
#2 LIMITED LIFETIME FASHION JEWELRY GUARANTEE
Fashion jewelry is unconditionally guaranteed for
life! You may return any costume jewelry item for immediate replacement or repair even if gem or simulation is
missing, and even if damage was caused by your own negligence! This is the most dramatic
jewelry guarantee possible, and we back it 100% for life. Simply return the
jewelry item postage prepaid to Customer Satisfaction, P.O. Box 1600, Woodland
Hills, California 91365, with the Guarantee Certificate that accompanied the item. Include
$7.50 per item, to cover cost of handling, return postage and insurance. Replacement will
include a new Guarantee Certificate. This guarantee covers all costume jewelry of up to
and including $49.95 retail value. This guarantee does not cover any 10K, 14K,
gold, genuine diamond, sterling silver ort cubic zirconia.
#3 FINE JEWELRY LIMITED GUARANTEE
1. Our Fine Jewelry is
guaranteed to be as described.
2. If not completely satisfied, return merchandise within five days of delivery for replacement or
full refund.
3. Jewelry must be returned in it's original condition, with the original sales slip. (packed
with order or emailed when order was placed)
Important Note on Fine Jewelry:
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Photos were taken under artificial light
conditions, so the actual appearance of diamonds, gems and cubic zirconias may vary. Some jewelry may be inlarged
to show detail.
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Standard ring sizes: Ladies - 5-6-7-8 , Men -
9-10-11-12
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Prices are subject to change due to the
fluctuation of precious metals in the international marketplace. Prices for gold items are based on $375/troy
ounce.
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TDW means total diamond weight. (100 points
per carat).
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TCZW means total cubic zirconia weight.
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TGW means total gem weight.
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Cubic Zirconias are of "1st"
quaility.
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Gold items are either 140K-Plumb or
14K-Plumb.
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Sterling Silver items are 925.
IMPORTANT NOTE: For Guarantees #4 through
#6 -- Before returning quartz analog watches or clocks,, please make sure the problem is not simply dead
batteries (not covered by the guarantees).
#4 TWO-TEAR LIMITED MECHANICAL AND LCD WATCH GUARANTEE
We will repair at no charge the mechanism of any
watch purchased from us which proves defective within 2 years of purchase date. Simply return the watch postage
prepaid to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365,
with the Guarantee Certificate that accompanied the watch. Include $5.00 per item, to
cover cost of handling, return postage and insurance. This Guarantee does not cover watches
subjected to unauthorized repair, modification or abuse. This Guarantee does not
cover broken crystals or worn watch bands. To replace either, remit an additional
$2.550 for crystal, or leather, or plastic watch band with your Certificate. To replace
metal, special decorative or jeweled ladies' watch bands write Customer Satisfaction for a
price quote. This guarantee does not cover watches that have their own Manufacturer's
Guarantee and service center locations included with each watch.
#5 ONE-YEAR LIMITED QUARTZ ANALOG WATCH GUARANTEE
Your quartz analog watch movement is guaranteed
for 1 year from date of purchased Against any failures due to defective materials or workmanship, and will be
repaired or replaced* provided the watch has not been abused or subjected to unauthorized
repair or modification. To have your watch repaired under this guarantee, simply return
the watch with $7.50 per item, to cover handling, return postage and insurance,
along with the Guarantee Certificate to Customer Satisfaction, P.O. Box 1600,
Woodland Hills, California 91365. To replace bands or crystals that
are broken or worn, remit an additional $2.50 each with your Guarantee Certificate. To replace metal, special
decorative or jeweled ladies' watch bands write Customer Satisfaction for a
price quote. This guarantee does not cover watches that have their own Manufacturer's
Guarantees and service center locations included with each watch.
#6 ONE-YEAR MECHANICAL OR QUARTZ WALL CLOCK GUARANTEE CERTIFICATE
We will repair, at no charge, the mechanism and
actual movement of a wall clock if it proves defective within 1 year of purchase date. Simply return the wall clock,
postage prepaid and insured to Customer Satisfaction, P.O. Box
1600, Woodland Hills, California 91365 with the Guarantee Certificate that accompanied the wall
clock. Include $12.50 per item, to cover cost of handling, return postage and insurance.
This guarantee does not cover any glass or wood facings, nor wall clocks subjected to
unauthorized repair, modification or abuse.
#7 THREE-YEAR LIMITED CUBIC ZIRCONIA COSTUME JEWELRY WARRANTY
Your Cubic Zirconia costume jewelry is guaranteed
for 3 years from purchase date provided the CZ stone is not missing. Simply return the item, postage prepaid
and insured, with the Guarantee Certificate and your check or money order for $5.00
per item, to cover handling and return insured postage to Customer
Satisfaction, P.O. Box 1600, Woodland Hills, California 91365.
#8 ONE-YEAR 35MM CAMERA LIMITED WARRANTY
Your 35mm camera is warranted to be free from
original defects in workmanship and materials for 1 year from purchase date. Note: This warranty does not cover any
damage that might be caused by abuse or improper use. Your camera will be
repaired or replaced*. Simply return the camera, postage prepaid and insured to Customer
Satisfaction, P.O. Box 1600, Woodland Hills, California 91365, with
the Warranty Certificate, a copy of your invoice or sales receipt and your check or money
order for $5.00 per item, to cover handling, return postage and insurance.
#9 ALL ITEMS NOT LISTED HEREIN WILL BE SUBJECT TO A 30-DAY MONEY BACK GUARANTEE.
Simply return any item that you are not satisfied
with within 30 days from date of purchase to the address shown on your invoice with a copy of your invoice and
receive a full refund. (Buyer pays shipping)
SUBSTITUTIONS
We reserve the right to update model designs, or
substitute models or colors whenever these changes represent an equal or better value for our customers.
Items illustrated are actual photos of the products available at the time of posting.
An updated version may be substituted at a later date. Products depicted on
packaging may vary slightly from the actual product because of this updating, or because of
the manufacturer packages several models of a product in one style box. All the
sizes of products indicated or shown are close approximations. Although our staff of proofreaders
works diligently to ensure the accuracy of copy descriptions and prices, we
reserve the right to correct typographical errors.
*Replacement is subject to item availability. If
exact replacement is not available, replacement will be comparable item of at least equal value.
BIRTHSTONES AND COLORS
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January - Garnet
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February - Light Purple Amethyst
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March - Blue/Green Aquamarine
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April - Diamond
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May - Emerald
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June - Pearl
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July - Ruby
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August - Light Green Peridot
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September - Blue Sapphire
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October - Multi-Color Opal
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November - Golden Topaz
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December - Turquoise or Blue Zircon
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