Willow Worx My Account  Cart Contents  Checkout  
Home New Arrivals Serenity Courtyard Glass Fantasies Divine Inspiration Celebrate Americia Claire's Cottage African-American Special offers Search Order Tracking Contact Us
  Home » Shipping & Returns My Account  |  Cart Contents  |  Checkout   
Categories
Christmas Collection
Family Avenue
Halloween Collection
Heritage Trail
Swords and Knifes
New Arrivals
Serenity
Courtyard
Glass Fantasies
Divine Inspiration
Celebrate America
Claire's Cottage
African-American
Mystic Collection
View All Products
View All Categories
Catalogs
What's New? more
Christmas Friends Calendar
Christmas Friends Calendar
$19.95
Quick Find
 
Use keywords to find the product you are looking for.
Advanced Search
Information
Shipping & Returns
Privacy Notice
Conditions of Use
Contact Us
Order Tracking
Gift Voucher FAQ
Business Opportunity
Links
We accept Paypal
You can use secured services of paypal to send us money via our email account sales@willowworx.com
You can use secured services of paypal to send us money via our email account sales@willowworx.com

Shipping & Returns Shipping & Returns

 

#1 PRODUCT EXCELLENCE GUARANTEE

Every product you buy from Willow Worx must be free of defects or you may return it immediately.

#2 LIMITED LIFETIME FASHION JEWELRY GUARANTEE

Fashion jewelry is unconditionally guaranteed for life! You may return any costume jewelry item for immediate replacement or repair even if gem or simulation is missing, and even if damage was caused by your own negligence! This is the most dramatic jewelry guarantee possible, and we back it 100% for life. Simply return the jewelry item postage prepaid to Customer Satisfaction, P.O. Box 1600, Woodland  Hills, California 91365, with the Guarantee Certificate that accompanied the item. Include $7.50 per item, to cover cost of handling, return postage and insurance. Replacement will include a new Guarantee Certificate. This guarantee covers all costume jewelry of up to and including $49.95 retail value. This guarantee does not cover any 10K, 14K, gold, genuine diamond, sterling silver ort cubic zirconia.

 

#3 FINE JEWELRY LIMITED GUARANTEE

1. Our Fine Jewelry is guaranteed to be as described.
2. If not completely satisfied, return merchandise within five days of delivery for replacement or full refund.
3. Jewelry must be returned in it's original condition, with the original sales slip.
(packed with order or emailed when order was placed)

Important Note on Fine Jewelry:

  • Photos were taken under artificial light conditions, so the actual appearance of diamonds, gems and cubic zirconias may vary. Some jewelry may be inlarged to show detail.

  • Standard ring sizes: Ladies - 5-6-7-8 , Men - 9-10-11-12

  • Prices are subject to change due to the fluctuation of precious metals in the international marketplace. Prices for gold items are based on $375/troy ounce.

  • TDW means total diamond weight. (100 points per carat).

  • TCZW means total cubic zirconia weight.

  • TGW means total gem weight.

  • Cubic Zirconias are of "1st" quaility.

  • Gold items are either 140K-Plumb or 14K-Plumb.

  • Sterling Silver items are 925.

IMPORTANT NOTE: For Guarantees #4 through #6 -- Before returning quartz analog watches or clocks,, please make sure the problem is not simply dead batteries (not covered by the guarantees).

 

#4 TWO-TEAR LIMITED MECHANICAL AND LCD WATCH GUARANTEE

We will repair at no charge the mechanism of any watch purchased from us which proves defective within 2 years of purchase date. Simply return the watch postage prepaid to Customer Satisfaction, P.O. Box 1600, Woodland  Hills, California 91365, with the Guarantee Certificate that accompanied the watch. Include $5.00 per item, to cover cost of handling, return postage and insurance. This Guarantee does not cover watches subjected to unauthorized repair, modification or abuse. This Guarantee does not cover broken crystals or worn watch bands. To replace either, remit an additional $2.550 for crystal, or leather, or plastic watch band with your Certificate. To replace metal, special decorative or jeweled ladies' watch bands write Customer Satisfaction for a price quote. This guarantee does not cover watches that have their own Manufacturer's Guarantee and service center locations included with each watch.

 

#5 ONE-YEAR LIMITED QUARTZ ANALOG WATCH GUARANTEE

Your quartz analog watch movement is guaranteed for 1 year from date of purchased Against any failures due to defective materials or workmanship, and will be repaired or replaced* provided the watch has not been abused or subjected to unauthorized repair or modification. To have your watch repaired under this guarantee, simply return the watch with $7.50 per item, to cover handling, return postage and insurance, along with the Guarantee Certificate to Customer Satisfaction, P.O. Box 1600, Woodland  Hills,  California 91365. To replace bands or crystals that are broken or worn, remit an additional $2.50 each with your Guarantee Certificate. To replace metal, special decorative or jeweled ladies' watch bands write Customer Satisfaction for a price quote. This guarantee does not cover watches that have their own Manufacturer's Guarantees and service center locations included with each watch.

 

#6 ONE-YEAR MECHANICAL OR QUARTZ WALL CLOCK GUARANTEE CERTIFICATE

We will repair, at no charge, the mechanism and actual movement of a wall clock if it proves defective within 1 year of purchase date. Simply return the wall clock, postage prepaid and insured to Customer Satisfaction, P.O. Box 1600, Woodland  Hills, California 91365 with the Guarantee Certificate that accompanied the wall clock. Include $12.50 per item, to cover cost of handling, return postage and insurance. This guarantee does not cover any glass or wood facings, nor wall clocks subjected to unauthorized repair, modification or abuse.

 

#7 THREE-YEAR LIMITED CUBIC ZIRCONIA COSTUME JEWELRY WARRANTY

Your Cubic Zirconia costume jewelry is guaranteed for 3 years from purchase date provided the CZ stone is not missing. Simply return the item, postage prepaid and insured, with the Guarantee Certificate and your check or money order for $5.00 per item, to cover handling and return insured postage to Customer Satisfaction, P.O. Box 1600, Woodland  Hills, California 91365.

 

#8 ONE-YEAR 35MM CAMERA LIMITED WARRANTY

Your 35mm camera is warranted to be free from original defects in workmanship and materials for 1 year from purchase date. Note: This warranty does not cover any damage that might be caused by abuse or improper use. Your camera will be repaired or replaced*. Simply return the camera, postage prepaid and insured to Customer Satisfaction, P.O. Box 1600, Woodland  Hills, California 91365, with the Warranty Certificate, a copy of your invoice or sales receipt and your check or money order for $5.00 per item, to cover handling, return postage and insurance.

 

#9 ALL ITEMS NOT LISTED HEREIN WILL BE SUBJECT TO A 30-DAY MONEY BACK GUARANTEE.

Simply return any item that you are not satisfied with within 30 days from date of purchase to the address shown on your invoice with a copy of your invoice and receive a full refund. (Buyer pays shipping)

 

SUBSTITUTIONS

We reserve the right to update model designs, or substitute models or colors whenever these changes represent an equal or better value for our customers. Items illustrated are actual photos of the products available at the time of posting. An updated version may be substituted at a later date. Products depicted on packaging may vary slightly from the actual product because of this updating, or because of the manufacturer packages several models of a product in one style box. All the sizes of products indicated or shown are close approximations. Although our staff of proofreaders works diligently to ensure the accuracy of copy descriptions and prices, we
reserve the right to correct typographical errors.

*Replacement is subject to item availability. If exact replacement is not available, replacement will be comparable item of at least equal value.

 

BIRTHSTONES AND COLORS

  • January - Garnet

  • February - Light Purple Amethyst

  • March - Blue/Green Aquamarine

  • April - Diamond

  • May - Emerald

  • June - Pearl

  • July - Ruby

  • August - Light Green Peridot

  • September - Blue Sapphire

  • October - Multi-Color Opal

  • November - Golden Topaz

  • December - Turquoise or Blue Zircon

 

Continue
Shopping Cart more
0 items
Live Help
Bestsellers
01."Bless This Home" pome Canlde
02.Dragon and Sword wall plaque
03.Dragon's Egg Candle Lamp
04.Glass "Love Birds" perched on A Heart
05.Grim Reaper Clock With Cross
06.Purple Grim Reaper Hourglass
07.Purple Grim Reaper Welcome Plaque
08.Round Glass Table Top and Dragon Base
09.Sword in the Stone
Reviews more
There are currently no product reviews
Languages
English Español
Website Validation

BizRate Customer Certified (GOLD) Site

Copyright © 2006 Willow Worx